FAQ

ORDERING

CAN I PLACE AN ORDER AS A GIFT FOR SOMEONE ELSE?

Yes, but please note that we do not gift wrap items.

WILL YOU HAVE STOCK OF THE ITEMS THAT I HAVE ORDERED?

We update the website daily and monitor stock of products closely. However, despite our best efforts, sometimes we may not be able to deliver certain items you have ordered. In this case, we will contact you and do our best to source the product for you, offer you an alternative product, or process a refund.

HOW DO I KNOW WHAT PRICE I WILL PAY?

The individual price of each item purchased online is calculated with any promotional discounts applied when you check out. The price you see online is the price that you will be charged when your order is fulfilled.

CAN I ORDER BY PHONE OR EMAIL?

LiMia Online is strictly an eCommerce online store.

CAN I ORDER ONLINE IF I DO NOT LIVE IN SOUTH AFRICA?

You can place an order from anywhere, but we only deliver to selected addresses within South Africa at this stage.

HOW DO I KNOW IF MY ORDER HAS BEEN SUCCESSFULLY PLACED OR NOT?

When your order has been successfully received by our system, you'll see a confirmation page. A confirmation email will also be sent to the email address you specified, giving the details of your order. This confirmation indicates that your order has been received. If you can’t find this confirmation email, check your spam or junk mail folders. Feel free to contact us at any time if you have any queries about your order.

CAN I BUY A GIFT CARD ONLINE?

Yes. Shop e-vouchers now.

 

PAYMENT


WHAT ARE MY PAYMENT OPTIONS?

  • Debit / Credit / Cheque Cards;
  • Maestro and VISA Electron Debit Cards;
  • Instant EFT;
  • Mobicred;

IS ONLINE SHOPPING SAFE?

We take security very seriously, in our stores and especially online. Rest assured that we’ve taken every precaution, using the latest 3D Secure security technology to ensure your personal details are safe and secure with us.

ARE MY CREDIT CARD DETAILS SAFE?

Yes! We use the highest standard of encryption when passing payment information between your computer and our website. In addition, credit card details which are used for payment on our website are handled according to international best-practice standards with key data removed and encrypted. We do not record or retain any of the PIN or CVV numbers which are used for authentication of your card.

CAN I PAY IN A FOREIGN CURRENCY WITH MY CREDIT CARD?

Yes. Our payment processor will accept a non-South African credit card. You will automatically be billed in your credit card statement with the equivalent value in your currency.

DO YOU ACCEPT LAY-BY?

Regrettably we do not accept lay-by’s at the moment, but watch this space, we are working on an online lay-by solution.

DO YOU ACCEPT GIFT CARDS AS A METHOD OF PAYMENT FOR ONLINE PURCHASES?

No, unfortunately gift cards are not able to be redeemed for online purchases at the moment.

WHO DO I CONTACT SHOULD I HAVE ANY PAYMENT QUERIES OR SUSPECT FRAUDULENT TRANSACTIONS ON MY CARD?

For any payment/bank related queries, or should you suspect fraudulent transactions on your credit card, please contact us on 071 673 0096.

IS IT POSSIBLE FOR ME TO CANCEL MY ORDER BEFORE DELIVERY?

No, unfortunately orders can not be cancelled once an order is placed online. Your order will be dealt with according to our refund policy. Our refund Policy can be found here.